Return Policy

At The Carine Apparel, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we offer a clear and hassle-free return process to ensure your experience is smooth and worry-free.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must meet the following conditions:

Returned within 30 days of delivery
In original condition
Unworn, unwashed, and unused
With all original packaging, tags, or labels attached

Items that are worn, washed, damaged, or altered are not eligible for return.

NON-RETURNABLE ITEMS

Certain items may be marked as final sale and cannot be returned or exchanged. These may include:

Gift cards
Clearance or sale items (if marked final sale)
Promotional or limited-edition items

Please review product details carefully before completing your purchase.

HOW TO INITIATE A RETURN

To start a return, please contact our support team:

Email: support@thecarineapparel.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request is reviewed, our team will provide return instructions and a Return Merchandise Authorization (RMA) if required.

RETURN SHIPPING

Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.
We are not responsible for return packages lost or damaged in transit.

REFUND PROCESS

Once your return is received and inspected, we will notify you by email.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 7–10 business days
Additional time may be required depending on your bank or payment provider

EXCHANGES

If you would like to exchange an item for a different size, color, or style, please mention your request when contacting us.

Exchanges are subject to:

Product availability
Inventory at the time of request

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will:

Provide a prepaid return label
Offer a replacement or full refund at no additional cost

INTERNATIONAL RETURNS

For international orders:

Customers are responsible for return shipping costs unless the item is defective or incorrect
Customs duties, taxes, and import fees are non-refundable

ORDER CANCELLATIONS

Orders may be canceled before they are shipped by contacting our support team.

Once an order has been shipped, it cannot be canceled but may still be returned in accordance with this policy.

CONTACT US

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: support@thecarineapparel.com

We are always here to help and ensure a smooth, reliable, and stress-free return experience.

The Carine Apparel — Designed for modern style, confidence, and everyday elegance.